Refund policy
If you are new to the world of wigs and toppers, it is good to bear in mind that your piece needs a little time and personalization to get used to. It is normal to feel overwhelmed with the amount of hair when you are trying a piece for the first time. This feeling soon passes.
For online store in stock purchases, if you would like to return your item, please notify me at wildflowerhair1@gmail.com. Returned orders must be shipped back within 14 days of delivery for a full refund, minus shipping costs.
If you would like to exchange your item for another stock piece, please notify me as soon as possible. I will hold the item for you and ship it when your return is received. You may also choose to leave your refund as store credit, which does not expire.
If your topper or wig has been made to order or custom made, unfortunately your item is not eligible for a refund. We are happy to work with you to ensure you are as happy as possible with your piece and can make adjustments if necessary.
If you chose to have your in stock topper or wig custom cut, for example adjusting length, layers, or bangs, prior to shipping, your item is not eligible for a return or refund.
To receive a refund, the piece must not be altered in any way. You must return the topper or wig in the exact same condition as it was received, including the box and all other components. This includes, but is not limited to, not wearing the piece outside, not washing it, not changing the part, not using heat tools, cutting, applying hair products, or using dyes.
If your piece has a lace front, please do not cut the lace until you are certain you are keeping the piece. Once lace is cut, the item is no longer eligible for a refund.
Do not alter the base in any way and do not remove or modify the clips or wig comb. Please ensure the piece is packaged in its protective dust bag with all clips closed. Do not fold the base of the topper or wig in half as this can damage the cap and a return may not be accepted.
The customer is responsible for any return postage, and using a trackable service is strongly advised to ensure the package arrives safely. Wildflower Hair cannot be responsible for any returns that go missing. If a package is lost, the customer will need to open a claim with the shipping courier. It is recommended to insure the item for its full value.
Providing tracking details is helpful, as it allows me to monitor the delivery date and can speed up the receipt of your return and refund.
If posting a return from outside the UK, please ensure your customs declaration is marked as returned goods or return to sender. This is to ensure Wildflower is not charged customs duties for your return. If Wildflower is contacted to pay customs duties prior to delivery, the parcel may be rejected and shipped back to you.
Once your return has arrived, please allow three working days for it to be processed. You will receive a confirmation email once the return has been processed. Refunds can take between five and fifteen business days to be returned to your bank account depending on your country and card processor.