Terms of service

All Wildflower toppers and wigs are meticulously inspected prior to shipping, and it is very unlikely that a fault will present itself due to this.

Wildflower toppers and wigs are handcrafted from delicate materials and it is the customers responsibility to care for their topper or wig in line with the care guide, to ensure their piece lasts as long as possible.

Some Wildflower toppers and wigs are processed and colored, and each piece takes to, and holds color differently just like our own hair would vary to another persons. This means that colors may fade at varying times and require color maintenance. Colors may also oxidise over time due to exposure to the sun. These are not faults, they a normal part of topper and wig upkeep.

Wildflower toppers and wigs are not intended to be permanently sewn into the hair and do not have the same construction as that of a hair system, they must be removed each night. Wildflower toppers and wigs are delicate and are not intended for full time 24 hour wear. Sleeping in a topper or wig will cause friction to the silk top which may resulting in shedding. 

Not removing the piece each night and cleaning your own scalp regularly can also cause scalp oil to soak into the silk top which may cause shedding. 

Wildflower wigs and toppers only need to be washed every 3/4 weeks. Washing as frequently as you wash your own hair will result in the hair becoming dry and brittle and the hair may break easily. 

In the event that your piece is used this way, and begins to shed or deteriorate, Wildflower is not responsible and will be unable to offer a repair.

When washing, avoid scrubbing or applying product directly into the silk top or wefting area, as this can soak in and cause the knots or construction to loosen. Only apply conditioner to the mids and ends of the hair, and ensure it is not applied anywhere near the silk top, knots or construction.

In the event of a fault, Wildflower will provide a shipping label for your piece to be assessed, and a repair may be offered. If we are unable to repair the piece, and the issue is deemed a manufacturing fault a refund will be issued. If it is deemed a care or maintenance issue, a refund will not be offered and the piece will be shipped back to you.